About People First Healthcare

What we do

We're an approved aged care provider. We deliver Support at Home packages and privately funded care in people's own homes across Melbourne, Sydney and Adelaide: help with showering and dressing, nursing, physiotherapy and occupational therapy, transport to appointments, cleaning, home modifications, and company for people who don't get enough of it.

The reason people call is almost always practical. A parent has had a fall. A discharge nurse has said someone can't go home without support in place. A husband who has looked after his wife for three years has reached the point where he can't manage the lifting on his own. Nobody rings an aged care provider for the fun of it, and we try to answer accordingly.

Since 2017

People First Healthcare Pty Ltd was incorporated in September 2017. Our My Aged Care provider ID is 38676. That's the number you'll need if you decide to nominate us once a package is assigned, and the number to search if you'd rather check us against the government register than take our word for it.

In that time we've supported more than 5,000 families, and there are now over 300 carers, nurses and allied health professionals working under our name. We work from three sites. Head office is Tenancy 5, Level 1, 15 Vaughan Street, Essendon Fields. Roxburgh Park, at 25E/250 Somerton Road, is a community centre. In New South Wales there's an office and community centre at 60 Ware Street, Fairfield, in western Sydney. None of them is somewhere you need to visit to arrange care. They're where rostering, care management and the phones sit. The care itself happens in your kitchen and your bathroom.

The family behind the name

People First Healthcare was established by Dr Mohammed Al Ebrahimi, and the Al Ebrahimi family still runs it. Karima Al Ebrahimi has been part of the business from the beginning. Ali Al Ebrahimi joined in an operational role in 2023.

Nearly every provider in this industry describes itself as family-run, so the phrase has stopped meaning much. What it means here is that the people deciding how care gets delivered have their own name on the company, and that when something isn't working you can reach one of them without going through three layers of account management first.

How care actually gets arranged

The first conversation is a phone call and it costs nothing. We ask where you're up to, because the answer changes everything that follows.

If you already have an approved Support at Home package, you'll have a referral code from My Aged Care. Give us that code and we'll set up a service agreement, work through what your quarterly budget will cover, and get a care coordinator out to the house.

If you're waiting on an assessment, or you haven't started one, we'll explain how the process runs and what the assessor is likely to ask. We don't carry out the assessment ourselves, because that's done independently of any provider. What we can do is tell you what usually happens next and be straight with you about how long it tends to take.

If you'd rather not wait, you can pay privately and start now. A lot of people do exactly that, then move onto their package when it's assigned and keep the same carer through the change.

Once you're with us, a care coordinator visits your home. Not to sell you anything, but to look at the shower, the step at the back door and the height of the bed, and to hear what a normal day currently involves. The care plan comes out of that visit rather than out of a form.

Then we match you with a carer, and that's the part that decides whether the whole arrangement works. We match on the practical things people are often too polite to ask for: a carer of a particular gender for personal care, someone who speaks your first language, someone who can come early enough that you're dressed before your grandson arrives. Say what you want on the first call. It's far easier to set up properly than to change six weeks in.

Nothing about that sequence is fixed. Needs change, usually gradually and occasionally overnight, and the plan is meant to change with them. Reviews happen because a plan written in March rarely still fits in October.

Where we work

Across Melbourne, Sydney and Adelaide. Coverage isn't uniform and it would be misleading to imply otherwise. In Melbourne it runs deepest through the northern and western corridors near the Essendon Fields office, and we also work through the south-east and the east. In New South Wales we work out of Fairfield across western Sydney. The locations pages list the suburbs. If yours isn't there, call and ask rather than assume, because carer availability moves around and the answer this month might not be the answer last month.

Working here

We're generally looking for more people: support workers, personal care attendants, registered and enrolled nurses, physiotherapists, occupational therapists and care coordinators. The careers page sets out what the work involves and what we ask for.

Talk to us

Call 1800 434 002, Monday to Friday, 9:00am to 5:00pm, or send an enquiry through the contact page. If you don't yet know what you need, that's the ordinary starting point rather than a problem. Have a look at what we offer first if you'd like some idea of the vocabulary before you ring.